Terms & Conditions

Last updated: 2025

Welcome to TotallyWatches.com (“we”, “our”, “us”).
By accessing or using this website, you agree to the following Terms & Conditions.
Please read them carefully before placing an order.

 

1. Use of Our Website

By using TotallyWatches.com, you confirm that you:

• are at least 18 years old

• will use the site legally and responsibly

• will provide accurate information when placing an order

We may update the website, pricing, or policies at any time.

 

2. Product Information

We aim to provide accurate product descriptions and photos.
However, colours, materials, and details may vary slightly due to lighting, screen differences, or manufacturing updates.

If a product is described incorrectly due to human error, we reserve the right to correct the information or cancel the order.

 

3. Pricing & Availability

Prices are displayed in your selected currency and may change without notice.

If an item becomes unavailable after ordering, we will contact you to arrange a refund or replacement.

We are not responsible for third-party fees such as:

• currency conversion charges

• bank or PayPal fees

• customs or import taxes

 

4. Orders & Payments

When you place an order, you agree that:

• all information provided is accurate and complete

• you are authorised to use the payment method provided

• your order may be cancelled if fraudulent behaviour is suspected

Payments are securely processed by trusted third-party providers such as Wix Payments, Stripe, or PayPal.
We do not store card details.

 

5. Shipping & Delivery

Shipping times vary depending on your location.
Full details are available in our Shipping Policy.

Delays caused by customs, holidays, strikes, or courier issues are outside our control.
We cannot guarantee delivery dates.

 

6. Customs & Import Duties

Customers are responsible for knowing and paying any customs fees, VAT, import taxes, or handling charges required by their country.

If a parcel is returned or refused due to unpaid customs charges, refunds cannot be issued.

 

7. Returns, Refunds & Cancellations

Please refer to our Returns & Refunds Policy, which explains:

• how to request a return

• what to do for damaged or faulty items

• cancellation rules

• what is and isn’t eligible for refunds

By ordering from us, you agree to that policy.

 

8. Intellectual Property

All content on TotallyWatches.com — text, images, logos, branding, videos, and graphics — is our property and may not be copied, distributed, or reproduced without permission.

 

9. Limitation of Liability

To the fullest extent permitted by law, TotallyWatches.com is not liable for:

• indirect or consequential losses

• delays caused by third-party couriers

• issues caused by customs authorities

• loss of data or profit

• misuse of products by the customer

Our total liability shall not exceed the amount paid for your order.

 

10. Third-Party Services

Our website may link to third-party websites or services.
We are not responsible for their content, privacy practices, or policies.
Use them at your own discretion.

 

11. Privacy

Your privacy is important to us.
By using our site, you also agree to our Privacy Policy, which explains how we collect and use your information.

 

12. Changes to These Terms

We may update these Terms & Conditions at any time.
The “Last updated” date at the top will reflect the latest version.

 

13. Contact Us

For questions regarding these Terms & Conditions, please contact us at:
📧 hello@totallywatches.com