Privacy Policy for TotallyWatches.com

Last updated: 2025

TotallyWatches.com (“we”, “our”, “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using TotallyWatches.com, you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

a) Information You Provide Directly

When you:

• place an order

• contact us

• create an account (if available)

• fill in any form on our website

We may collect:

• name

• email address

• shipping & billing address

• payment details (processed securely by third-party providers)

• order history

• any information you submit in a message

b) Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• device type

• browser type

• pages visited

• approximate location

• time spent on site

This is standard data collected by Wix-hosted websites.

c) Cookies & Tracking

We use cookies to:

• improve website functionality

• remember your preferences

• help our site operate correctly

If we add analytics or advertising tools in future (e.g., Google Analytics, Pinterest Tag, Facebook Pixel), they will also use cookies.
You can control cookies through your browser settings at any time.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Send order confirmations and updates

• Respond to your customer service enquiries

• Detect and prevent fraud

• Improve your shopping experience

• Comply with legal obligations

We do not sell, rent, or trade your personal information.

3. How Your Information Is Shared

Your information is shared only with trusted service providers necessary to run our business:

a) Payment Providers

(e.g., Wix Payments, Stripe, PayPal)
These providers process your payment securely — we do not store your card details.

b) Fulfilment Partners

We use third-party international suppliers to prepare and ship your order.
They receive only the information required to fulfil your order (name, address, phone number if needed).

c) Website Platform (Wix)

Our store is built on Wix, which stores your information securely on their servers.

d) Legal Requirements

We may share information if required to comply with laws or prevent fraud.

4. International Data Transfers

Because we use Wix and international suppliers, your data may be processed outside your home country.
We ensure all transfers comply with GDPR and follow lawful data protection standards.

5. How Long We Keep Your Data

We keep your data only as long as needed to:

• operate our store

• fulfil your orders

• meet legal or tax requirements

After this, your data is securely deleted or anonymised.

6. Your Rights (GDPR-Friendly)

You have the right to:

• Access the personal data we hold about you

• Request corrections

• Request deletion (“right to be forgotten”)

• Object to certain processing

• Request a copy of your data

• Withdraw consent for marketing (if you ever sign up)

To exercise any of these rights, contact us at:
📧 hello@totallywatches.com

7. Protecting Your Information

We use secure encryption, SSL protection, and trusted third-party processors to protect your data.
However, no method of transmission is 100% foolproof, but we take security seriously and follow industry standards.

8. Third-Party Links

Our website may include links to third-party websites.
We are not responsible for their privacy practices or content.
Always check their policies before providing personal information.

9. Children’s Privacy

Our website is not intended for children under 13.
We do not knowingly collect information from minors.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.
The “Last updated” date at the top indicates the latest version.

11. Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, contact us at:

📧 hello@totallywatches.com